Got a question?, try one of these ⬇️🧐

• Protect yourself against fraud ⚠️

  Fraudsters may try to get money or personal information from you by pretending to be a reputable financial services company. Don’t fall for their tricks. You can also read the government’s “Take Five to stop fraud” advice protection here: https://www.takefive-stopfraud.org.uk/.

  • Abound will not ask you for a “loan fee” to be paid upfront. If you’re asked for a loan fee by someone claiming to be from Abound, don’t pay it and contact Abound directly using the the details on this page.
    
    
  • Our applications are completed securely online meaning we do not accept telephone applications. If someone claiming to be from Abound contacts you about an application you can’t remember making, you should contact us directly to verify that it is genuine.
    
    
  • Fraudsters may make contact with you via email, telephone or text messages. Their messages may appear to be very plausible. If you have any doubt that the message is from Abound, please contact us directly.
    
    
  • Always check the senders email address, all of our emails are sent from contact@getabound.com or contact@fintern.ai depending on which brand your loan is with.
    
    
  • You can contact us directly via web chat here, by email at contact@getabound.com or by calling us on 0203 443 8881. Our opening hours are 9am to 5pm from Monday to Friday. As we offer SMS support, you may also receive messages from 07380337067. If you're speaking with someone whose details do not match the details provided above, end the contact immediately. 

   

   

• Why is the interest rate on my borrow more loan different to the interest rate on my previous loan? 📉

  The interest rate and the APR on your new loan may be different to the interest rate and APR on your existing loan. We've applied a blended interest rate between the interest rate on your previous loan and the current level of our representative APR.  The new interest rate applies to the whole of your new loan balance including the amount used to repay the balance of your existing loan as well as the Top Up Amount.

• What should I do if I am experiencing financial difficulties? 😟

  Life doesn't always run smoothly and many people experience financial difficulty at some point. At Abound, we're committed to the highest standards of responsible and affordable lending. It's important to tell us if you're struggling before you miss a payment so we can offer the right support.
  
  How can you help me?

  It depends on your personal circumstances, the current status of your loan and how much you can afford to pay. One of our dedicated Customer Care Specialists will guide you through the relevant steps and tailor a plan just for you. 
  
  Struggling to talk about it?

  We know it's not easy admitting that you might need some help, or that you might be struggling with your finances but at least 70% of the UK population finds themselves in Financial Difficulty at one point in their lifetime.
  
  We're on hand to help you work things out and always happy to discuss your situation in a way that suits you. Just let us know if you'd prefer to chat, call or email and we'll do our best to communicate with you through your chosen method. There are some circumstances where we may need to call but we'll let you know in advance if that's the case.
  
  What happens if I don't do anything about it?

  Don't bury your head in the sand, missed payments can result in you incurring late fees and accruing additional arrears interest. 
  
  If you miss a payment we'll attempt to contact you via phone, SMS, email or letter. If we're unable to reach you then your account may be passed to a debt collection agency, and in some cases we may also arrange a home visit to attempt to reconnect with you. If we're still unable to reach you then we may need to explore other options, such as legal action.
  
  It's really important to speak to us as early as possible. Missing payments can also have a huge impact on your credit file, which could make it harder and more expensive to obtain credit.
  
  This page explains what to do if you are concerned about your financial circumstances, what help you can expect from Abound and who you can contact for advice.
  
  If you're experiencing financial difficulty, please book in a call or chat with our Customer Care Team as soon as possible. You can do that here. Alternatively you can email us at contact@getabound.com. 

• What happens if I can't make my repayments? 😓

  As soon as you think you may not be able to pay back your loan, you should get in touch with our Customer Care Team to discuss your situation. You can book in a call or live chat with our Customer Care Team here. 
  
  If you're facing financial difficulty please tap here for more information

• How can I make my repayments? 💳

  
  We will collect your repayments via Continuous Payment Authority (CPA). A CPA authorises us to collect funds from your bank account using your debit card details (the long card number, expiry date & security code from the back). You can use any Visa or Mastercard that is registered to a UK bank.
  
  At the moment we're unable to collect payments via direct debit. If your debit card is lost, stolen or expired you'll need to add your new card to your account by tapping 'Manage my cards and accounts'.
  
  If you'd like to make additional payments you can do this by tapping ' Pay next instalment' or 'Pay a lump sum' whilst logged into your account. If you'd prefer to transfer the funds directly from your bank account please use the details below:
  
  Account Name: Abound
  Account Number: 49034391
  Sort Code: 60-00-01
  
  When you are prompted to enter a transaction description you must enter your 6 digit loan reference. You can find this on your credit agreement or statement. We may be unable to allocate the funds to your account if you do not use the correct reference.  It can take up to two hours for the funds to be sent to us. If you intend to make a scheduled repayment with a transfer please make sure you do this at least one working day before the payment is due. 

• How long does it take to get a loan decision? ✅

  You can check the status of your application by logging into your account here. LOG IN
  
  It may take up to two working days to receive a decision on your loan application. A member of the team will contact you if we need any further information so keep an eye on your email inbox. Sometime these emails may end up in your junk/spam box so keep an eye on those too!
  
  *Please note* If your application is under review our Customer Service team will not be able to provide any additional information. Your account is directly linked to your application so as soon as your application is processed you'll be notified.

   

• What fees and charges will you have to pay? 🧾

  
  Loan Actions & Missed Payments
  The amount of each charge applicable to your proposed agreement is shown in the Pre-Contract Credit Information and in the credit agreement. You may have to pay the following types of credit charges and fees:

  • if you request to reduce your monthly repayments then a £30 charge is applicable. We do not charge you to increase your monthly instalment.
  • default charges are £25 per late payment. If your scheduled repayment fails you'll receive an SMS to let you know. You can make your repayment manually the same day to avoid a £25 fee being charged.

  Your Loan Fee

  Your loan includes a loan fee, also known as an arrangement fee, which is a charge for using our service.
  
  You don't need to pay the loan fee upfront - it’s added to your loan balance and paid via your regular monthly repayments and will accrue interest.
  
  

  Please note that the loan fee is non-refundable if you pay off your loan early, unless you choose to exercise your right to withdraw from your credit agreement within 14 days.