Frequently asked questions

• Protect yourself against fraud ⚠️

  Fraudsters may try to get money or personal information from you by pretending to be a reputable financial services company. Don’t fall for their tricks. You can also read the government’s “Take Five to stop fraud” advice protection here: https://www.takefive-stopfraud.org.uk/.

  • Abound will not ask you for a “loan fee” to be paid upfront. If you’re asked for a loan fee by someone claiming to be from Abound, don’t pay it and contact Abound directly using the the details on this page.
    
    
  • Our applications are completed securely online meaning we do not accept telephone applications. If someone claiming to be from Abound contacts you about an application you can’t remember making, you should contact us directly to verify that it is genuine.
    
    
  • Fraudsters may make contact with you via email, telephone or text messages. Their messages may appear to be very plausible. If you have any doubt that the message is from Abound, please contact us directly.
    
    
  • Always check the senders email address, all of our emails are sent from contact@getabound.com or contact@fintern.ai depending on which brand your loan is with.
    
    
  • You can contact us directly via web chat here, by email at contact@getabound.com or by calling us on 0203 443 8881. Our opening hours are 9am to 5pm from Monday to Friday. As we offer SMS support, you may also receive messages from 07380337067. If you're speaking with someone whose details do not match the details provided above, end the contact immediately. 

   

   

• Why is the interest rate on my borrow more loan different to the interest rate on my previous loan? 📉

  The interest rate and the APR on your new loan may be different to the interest rate and APR on your existing loan. We've applied a blended interest rate between the interest rate on your previous loan and the current level of our representative APR.  The new interest rate applies to the whole of your new loan balance including the amount used to repay the balance of your existing loan as well as the Top Up Amount.

• What should I do if I am experiencing financial difficulties?

  Life doesn't always run smoothly and many people experience financial difficulty at some point. At Abound, we're committed to the highest standards of responsible and affordable lending.
  
  This page explains what to do if you are concerned about your financial circumstances, what help you can expect from Abound and who you can contact for advice.
  
  If you're experiencing financial difficulty, please book in a call or live chat with our Customer Care Team as soon as possible. You can do that here

• What happens if I can't make my repayments?

  As soon as you think you may not be able to pay back your loan, you should get in touch with our Customer Care Team to discuss your situation. You can book in a call or live chat with our Customer Care Team here. 

• How can I make my repayments? 💳

  
  We will collect your repayments via Continuous Payment Authority (CPA). A CPA authorises us to collect funds from your bank account using your debit card details (the long card number, expiry date & security code from the back). You can use any Visa or Mastercard that is registered to a UK bank.
  
  At the moment we're unable to collect payments via direct debit. If your debit card is lost, stolen or expired you'll need to add your new card to your account by tapping 'Manage my cards and accounts'.
  
  If you'd like to make additional payments you can do this by tapping ' Pay next instalment' or 'Pay a lump sum' whilst logged into your account. If you'd prefer to transfer the funds directly from your bank account please use the details below:
  
  Account Name: Abound
  Account Number: 49034391
  Sort Code: 60-00-01
  
  When you are prompted to enter a transaction description you must enter your 6 digit loan reference. You can find this on your credit agreement or statement. We may be unable to allocate the funds to your account if you do not use the correct reference.  It can take up to two hours for the funds to be sent to us. If you intend to make a scheduled repayment with a transfer please make sure you do this at least one working day before the payment is due. 

• How long does it take to get a loan decision?

  It may take up to two working days to receive a decision on your loan application. A member of the team will contact you if we need any further information so keep an eye on your email inbox*.
  
  If your loan application has been declined you're likely to receive a response within a couple of hours.
  
  

  *Sometimes messages may end up in your junk box, please check this before contacting us.