How can I complain? ✉️

If you are not satisfied with how we manage your loan account please get in touch with us first. We have a number of ways you can raise a complaint and those are listed at the bottom of this article. 

Please refer to our complaint handling policy and procedure, which is available via your Abound Account or on our website at Abound Complaints. If you've made a complaint and we are unable to resolve it to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service (FOS) for independent investigation.

FOS Contact Details
🏢 Exchange Tower, London E14 9SR
📞 or on 0800 023 4567
✉️ or online at www.financial-ombudsman.org.uk

Abound Customer Service
 📞  Telephone: [phone]
💬   Text: 07380337067
✉️   Email: [e-mail]
🖥️   Chat: tap the green help icon below