If you are not satisfied with how we manage your loan account, you can contact us via your Abound Account, or email us at email@example.com or call us on (+44) 020 3443 8881.
Please refer to our complaint handling policy and procedure, which is available via your Abound Account or on our website at https://fintern.ai. If you made the complaint and we are unable to resolve it to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service (FOS) for independent investigation.
FOS can be contacted at
- Exchange Tower, London E14 9SR
- or on 0800 023 4567
- or online at www.financial-ombudsman.org.uk