Life doesn't always run smoothly and many people experience financial difficulty at some point. At Abound, we're committed to the highest standards of responsible and affordable lending. It's important to tell us if you're struggling before you miss a payment so we can offer the right support.
How can you help me?
It depends on your personal circumstances, the current status of your loan and how much you can afford to pay. One of our dedicated Customer Care Specialists will guide you through the relevant steps and tailor a plan just for you.
Struggling to talk about it?
We know it's not easy admitting that you might need some help, or that you might be struggling with your finances but at least 70% of the UK population finds themselves in Financial Difficulty at one point in their lifetime.
We're on hand to help you work things out and always happy to discuss your situation in a way that suits you. Just let us know if you'd prefer to chat, call or email and we'll do our best to communicate with you through your chosen method. There are some circumstances where we may need to call but we'll let you know in advance if that's the case.
What happens if I don't do anything about it?
Don't bury your head in the sand, missed payments can result in you incurring late fees and accruing additional arrears interest.
If you miss a payment we'll attempt to contact you via phone, SMS, email or letter. If we're unable to reach you then your account may be passed to a debt collection agency, and in some cases we may also arrange a home visit to attempt to reconnect with you. If we're still unable to reach you then we may need to explore other options, such as legal action.
It's really important to speak to us as early as possible. Missing payments can also have a huge impact on your credit file, which could make it harder and more expensive to obtain credit.
This page explains what to do if you are concerned about your financial circumstances, what help you can expect from Abound and who you can contact for advice.
If you're experiencing financial difficulty, please book in a call or chat with our Customer Care Team as soon as possible. You can do that here. Alternatively you can email us at firstname.lastname@example.org.
I've booked in a call, what happens now?
If you've booked in a call with us then don't worry, we'll call you on the number you provided to us at the time agreed. Sometimes appointment's can run over or end early so we might call you slightly before or after the agreed time. If the appointment is no longer suitable please let us know and we'll do our best to find the next available slot.
I've booked in a chat, what happens now?
You'll need to start the chat by visiting the link here. This link is also in your booking confirmation and your booking reminder email (sent 30 minutes before your appointment). You'll need to tap the 'Help' icon in the bottom right corner and select the 'Customer Care Team' from the drop down list.
Help button to start a chat ⬇️
What if I miss my appointment?
If you miss your appointment you'll need to arrange another one at a later date. As the majority of our payments are due around the 25th-3rd of the month you may see limited availability. If there are no appointments available before your instalment is due please send fill in this form as soon as possible.